📋 About the App
Opal Helpdesk Mobile is a user-friendly mobile application designed for Opal Medical Centers employees to create, track, and manage IT support tickets seamlessly from their smartphones.
Built for: 1,080 employees across 22 medical centers
Platform: iOS and Android (React Native)
✨ Key Features
Create Tickets
Submit IT support requests with photos and videos
Track Status
Real-time ticket status tracking and updates
Camera Integration
Capture issues instantly with your phone camera
Push Notifications
Get notified of ticket updates instantly
Comments & Follow-ups
Communicate with IT support team
Multi-Language
Arabic and English support
📲 Download the App
The app is currently under development and will be available soon on:
Expected Release: Q1 2026
🚀 Development Status
- ✅ Authentication & Login
- ✅ Dashboard with Statistics
- ✅ API Integration
- 🚧 Create Ticket Screen
- 🚧 Ticket List & Details
- Phase 2: Ticket Management (Weeks 5-8)
- Phase 3: Enhanced Features (Weeks 9-12)
- Phase 4: Polish & Release (Weeks 13-16)
👨💻 For Developers
Technology Stack:
- React Native 0.73.6
- Expo SDK 50
- React Navigation 6.x
- GLPI 11.0.4 REST API
GitHub Repository: https://github.com/osamanoman/helpdesk-app
API Endpoint: https://helpdesk.diamondsclinic.com
📞 Support & Contact
For IT Support: Please use the GLPI web portal at helpdesk.diamondsclinic.com until the mobile app is released.
For App Development: Contact IT Department